Our bags and jackets are built and designed with durability in mind and are made to be used. This means from time to time they may need a bit of TLC. Each product that we sell is hand crafted in small batches here in the UK, it never exits the country at any point of manufacture and never experiences a line of mass production. This means small imperfections may appear on your product. We have strict quality control guidelines and inspect each piece. Any small imperfection that you may is a sign of its hand crafted nature. If there is anything at all that you are not completely happy with regarding a purchase, please do get in touch and we will do as much as we possibly can to amend the issue or replace the product if necessary.
Waxed Cotton care
Any dirt should be brushed off with a soft brush or dry cloth. Deeper stains can be lightly cleaned wiped with a damp cloth. It’s important to avoid using bleach, detergent or soap as this can compromise the waxed finish of the cotton.
White marks and creases can sometimes appear on our products due to the nature of the waxed fabric that we use. It’s not a fault by any means and we recommend embracing the marks of modern innovation of the dry waxed fabric.
Other Fabric care
Other fabric items can be spot cleaned with wet cloth and very mild detergent. They can also be hand washed with a very mild detergent in cold water.